Refund Policy

At ECOGIANT LIMITED LIABILITY COMPANY, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a refund within 30 days of receiving your order, subject to the conditions below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request must be made within 30 days of receiving your order.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) must be provided.
  • Certain products, such as digital goods, gift cards, and final sale items, are non-refundable.

2. Refund Process

  1. Request a Refund: Contact our customer support at [Your Contact Email] with your order details.
  2. Return Authorization: If eligible, we will provide instructions on how to return your item.
  3. Shipping the Item Back: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).
  4. Refund Processing: Once we receive and inspect the item, we will process the refund within 5-7 business days to your original payment method.

3. Late or Missing Refunds

If you haven’t received your refund within the expected time:

  • Check your bank or payment provider for processing delays.
  • Contact your credit card company, as refunds may take time to reflect.

4. Exchanges

We only replace defective or damaged items. If you need an exchange, please contact us at.